Information and Policies for
Denver and Clovis Routes

AVAILABLE FARE TYPES

Flexible

The Flexible fare is a refundable fare, with no advance purchase required. Flexible fares allow you to change or cancel your flight up to 60 minutes prior to departure time, without a change or cancel fee.

Non-Refundable

Non-Refundable fares are subject to change/cancel fees, and may not be changed or canceled less than 24 hours prior to departure time. Advanced purchase may be required.

CONNECTING FLIGHTS

Travel From Clovis to Denver

Upon reaching Denver International Airport, passengers will exit the aircraft and proceed onto a shuttle bus which will deliver passengers to the main terminal. Carry-on and checked baggage will be returned at the main terminal. Passengers can then check in with their connecting airline or access ground transportation.

Minimum Connecting Time (CVN-DEN)

Connecting Flight Type Minimum recommended time for connecting:
For passengers with carry-on baggage only: Domestic DAC recommends allowing a minimum of 2 hours to connect to another airline’s domestic flights.
International DAC recommends allowing a minimum of 3 hours to connect to another airline’s international flight.
For passengers with checked baggage: Domestic DAC recommends allowing a minimum of 3 hours to connect to another airline’s domestic flights.
International DAC recommends allowing a minimum of 3.5 hours to connect to another airline’s international flight.

These are minimum recommended times. Holidays, weather, and other factors may increase the amount of time required. Please plan accordingly.

Travel From Denver to Clovis

Passengers with carry-on baggage only:
Denver Air Connection passengers traveling from Denver to Clovis with carry-on baggage only may proceed directly to DAC’s departure gate.

Passengers with checked baggage:
Denver Air Connection passengers traveling from Denver to Clovis with checked baggage must claim their checked baggage from the DIA baggage claim, then check their bags at the DAC ticket counter. Passengers must then go through security screening before proceeding to the DAC departure gate. Denver Air Connection can not claim or transfer your checked baggage.

Minimum Connecting Time (DEN-CVN)
The TSA has advised passengers to expect longer wait times for security lines during the summer travel season. You should plan more than the recommended minimum time in case of unexpected security delays.

Connecting Flight Type Minimum recommended time for connecting:
For passengers with carry-on baggage only: Domestic DAC recommends allowing a minimum of 2 hours to connect to another airline’s domestic flights.
International DAC recommends allowing a minimum of 3 hours to connect to another airline’s international flight.
For passengers with checked baggage: Domestic DAC recommends allowing a minimum of 2.5 hours to connect to another airline’s domestic flights.
International DAC recommends allowing a minimum of 3 hours to connect to another airline’s international flight.

These are minimum recommended times. Holidays, weather, and other factors may increase the amount of time required. Please plan accordingly.

GENERAL TERMS:

Reservations are non-transferrable. Certain fares may require advance purchase. Payment is due at the time of purchase.

TAXES AND FEES:

Fare includes base fare, plus government-imposed taxes and fees: Airport Passenger Facility Charges (PFCs) of up to $18, other government taxes and fees including US Excise taxes, segment fees and security fees.

Additional fees may be incurred, such as baggage fees, change/cancellation fees, etc. A fee of $8 will be incurred for each reservation booked through our call center.

Fares may also include up to a $10 round-trip miscellaneous charge.

ADVANCE PURCHASE

Certain fares may require advance purchase. Seats are subject to availability.

STANDBY

Passengers holding confirmed reservations and tickets may standby for an earlier same day flight to the same destination.

Passengers intending to standby for a flight from Telluride must check in at least 2 hours prior to the scheduled departure time of the standby flight.

CHANGES/CANCELLATIONS

All changes and cancellations for reservations purchased directly from Denver Air Connection must be handled in-person or through our call center. If you purchased your reservation from a third party, please contact the party from which you purchased your reservation to make changes.

Refundable Fares:
If you cancel your flight, you will receive the entire amount of your ticket value refunded to the original form of payment.

Changes and cancellations must be made at least 60 minutes prior to scheduled departure.

Non-Refundable Fares:
Changes and cancellations for non-refundable fares are subject to a $20 change/cancel fee. If you must reschedule, your new reservation will be charged at the current rate and is subject to the change fee, plus any difference in fare. Payment is required at the time the reservation is issued. Changes and cancellations are not permitted less than 24 hours prior to departure time. Within 24 hours of departure time, you are committed to your reservation. No refunds, transfers, or rescheduling are permitted.

Non-refundable fares may not be upgraded to refundable fares.

CHECK-IN

Please see our check in page for ticket counter and gate check-in details.

NO-SHOW

Customers who fail to cancel or change their reservation at least 60 minutes prior to travel and who do not board their flight will be considered a No Show, and all remaining funds on the reservation will be forfeited, including Refundable fare types.

DELAYS

Weather Delays
For weather delays exceeding 1 hour, change fees will be waived for passengers wishing to reschedule to another available flight. Flights delayed due to weather will depart as soon as weather conditions permit. For flights canceled due to weather, DAC will either refund the purchase price of the DAC ticket, or reschedule the passenger on another available flight.

Mechanical Delays
For mechanical delays exceeding 1 hour, change fees will be waived for passengers wishing to reschedule to another available flight.

For a mechanical delay of more than 5 hours, DAC will either refund the purchase price of the DAC ticket, or reschedule the passenger on another available flight.

INFANTS & CHILDREN

Children under 2 years of age
Children under 2 years of age may travel as a lap child. A lap child does not require a separate seat. Each adult passenger is limited to one lap child. To reserve a seat with a lap child, you must call our call center.

Children 2 to 4 years of age
Children two to four years old must be accompanied by a passenger at least 12 years of age, and are required to occupy their own seat aboard the aircraft.

Children under 12 years of age
Children five to eleven years of age are required to occupy their own seat aboard the aircraft. If the child is not accompanied by a passenger who is at least 12 years of age, the child must be booked as an unaccompanied minor.

Unaccompanied minors
No child under the age of five may travel unaccompanied on a Denver Air Connection flight. Children between 5 and 12 years of age who are not accompanied by a passenger age 12 or older must travel as an unaccompanied minor. Unaccompanied minors are subject to a $25 per leg ($50 round-trip) fee in addition to the cost of airfare. Unaccompanied minors must be booked through our call center. Please allow at least 15 minutes additional check-in time for an unaccompanied minor.

BAGGAGE RESTRICTIONS

Passengers are permitted one free carry-on bag (not exceeding 30 lbs or 50 linear inches) and one carry-on personal item (not to exceed 41.5 linear inches). Due to limited space in the aircraft cabin, your carry-on bag will be checked at the gate and returned to you at your destination. Personal items (such as purses, briefcases, or laptop bags) must meet size restrictions, approximately 9 by 13 by 14.5 inches.

For each ticketed customer, Denver Air Connection will transport, subject to space and additional fees, up to three (3) checked bags per passenger. All baggage beyond the first checked bag is carried on a space available basis. All checked baggage is subject to an additional charge.

Checked baggage is subject to the following charges:

  • First checked bag is $20
  • Second checked bag is $35
  • Third checked bag and thereafter is $100 per item.
  • Checked baggage may not exceed 50 LBS or 62 linear inches.

Overweight baggage charges of $50 per item will apply to checked bags exceeding 50 LBS but less than 75 LBS.

Bags weighing in excess of 75 LBS will not be accepted for travel.

Oversize baggage charges of $50 per item will apply to bags between 62 and 80 linear inches.

Bags exceeding 80 linear inches will not be accepted for travel.

Sporting items are subject to a $50 per item charge, plus overweight and oversized charges.

Baggage charges are cumulative. More than one charge may apply to oversized and overweight bags.

Due to TSA restrictions, passengers must present checked baggage in person at our ticket counter. We cannot accept or handle any baggage that is not checked in by a passenger on our flight. Passengers are responsible for collecting their baggage from any connecting airline and checking that baggage at our ticket counter. We cannot claim your baggage from another airline. If you do not claim your own baggage from your other airline, consult your other airline for their policies on unclaimed/abandoned baggage. If you feel that you will not have enough time to make your connection, please contact our call center to change to a later flight, subject to any applicable change/cancellation fees.

Prohibited Items
Certain items are prohibited by the TSA aboard passenger aircraft. Please see the TSA list for details:http://www.tsa.gov/travel/security-screening/prohibited-items

Hazardous Materials
Federal law forbids the carriage of hazardous materials aboard aircraft, in your luggage or on your person. Hazardous materials include explosives, compressed gasses, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials.

Hoverboards
Denver Air Connection will not accept hoverboards (motorized, two-wheel, skateboard sized scooters) aboard our passenger aircraft in either checked or carry-on baggage. Although government agencies have not prohibited the carriage of hoverboards aboard aircraft, we are joining the growing list of airlines prohibiting these items due to the risk of fire from lithium or lithium-ion batteries contained inside. On rare occasion these batteries can spontaneously overheat and pose a fire hazard risk.

Smart Bags/Smart Clothing
Denver Air Connection prohibits smart bags, smart clothing, and other articles containing non-removable lithium batteries in checked or carry-on baggage.

Lithium Batteries
Denver Air Connection will accept lithium ion or lithium metal batteries aboard our passenger aircraft, provided they are properly installed in a permitted consumer electronic device. Spare or loose lithium batteries are not permitted in checked or carry-on baggage, and are only permitted as part of your personal item allowance. Lithium batteries that are damaged, defective, or recalled by the manufacturer are not permitted aboard aircraft.

CHECKED BAGGAGE LIABILITY

Denver Air Connection’s liability for lost, damaged, or delayed baggage is limited to $2,000 per fare-paying customer.

Damaged or lost baggage must be reported in person within four hours of customer’s arrival at destination.

Improperly packed and/or fragile items will be accepted subject to Limited Release and Denver Air Connection will not be responsible for any damage to items that are accepted with Limited Release.

EXPENSE REIMBURSEMENT

Denver Air Connection will reimburse reasonable expenses (not to exceed $100 per day) incurred due to delay of your checked baggage. Receipts must be presented for expense reimbursements. Any disbursements will be deducted from the final settlement if the bag is not located.