Lengthy Tarmac Delay Policy

Key Lime Air d/b/a Denver Air Connection has adopted this Contingency Plan for Lengthy Tarmac Delays applicable for all of our scheduled and public charter flights at each U.S. large hub airport, medium hub airport, small hub airport, and non-hub airport at which Denver Air Connection operates or markets such service. This plan meets or exceeds the U.S. Department of Transportation (DOT) requirements in accordance with 14 C.F.R. § 259.4 and 49 U.S.C. § 42301.

1. For U.S. domestic flights, Denver Air Connection will provide a passenger on a flight experiencing a tarmac delay at a U.S. airport the opportunity to deplane before the tarmac delay exceeds three hours in duration, with the following exceptions:
   1. For departing flights, the flight begins to return to a suitable disembarkation point no later than three hours after the main aircraft door is closed in order to deplane passengers.
      1. If the aircraft is in an area that is not under the Denver Air Connection’s control, the aircraft has begun to return to a suitable disembarkation point when a request is made to the Federal Aviation Administration control tower, airport authority, or other relevant authority directing the aircraft’s operations.
      2. If the aircraft is in an area that is under Denver Air Connection’s control, the aircraft has begun to return to a suitable disembarkation point when the pilot begins maneuvering the aircraft to a suitable disembarkation point.
   2. The pilot-in-command determines that deplaning passengers at a suitable disembarkation point would jeopardize passenger safety or security, or there is a safety related or security related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
   3. Air traffic control advises the pilot-in-command that returning to a suitable disembarkation point to deplane passengers would significantly disrupt airport operations.
2. For international flights, Denver Air Connection will provide a passenger on a flight experiencing a tarmac delay at a U.S. airport the opportunity to deplane before the tarmac delay exceeds four hours in duration, with the following exceptions:
   1. For departing flights, the flight begins to return to a suitable disembarkation point no later than four hours after the main aircraft door is closed in order to deplane passengers.
      1. If the aircraft is in an area that is not under the Denver Air Connection’s control, the aircraft has begun to return to a suitable disembarkation point when a request is made to the Federal Aviation Administration control tower, airport authority, or other relevant authority directing the aircraft’s operations.
      2. If the aircraft is in an area that is under Denver Air Connection’s control, the aircraft has begun to return to a suitable disembarkation point when the pilot begins maneuvering the aircraft to a suitable disembarkation point.
   2. The pilot-in-command determines that deplaning passengers at a suitable disembarkation point would jeopardize passenger safety or security, or there is a safety related or security related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
   3. Air traffic control advises the pilot-in-command that returning to a suitable disembarkation point to deplane passengers would significantly disrupt airport operations.

For all flights covered by this plan, Denver Air Connection will:

3. Provide adequate food and potable water no later than two hours after the start of the tarmac delay, unless the pilot-in-command determines that safety or security considerations preclude such service.
4. Ensure operable lavatory facilities, as well as adequate medical attention if needed, during a tarmac delay.
5. Notify the passengers on board the aircraft during a tarmac delay regarding the status of the delay when the tarmac delay exceeds 30 minutes, and thereafter Denver Air Connection may provide subsequent updates, including flight status changes, as the carrier deems appropriate.
6. For all departing flights and diversions, each time the opportunity to deplane exists at a suitable disembarkation point, Denver Air Connection will notify the passengers on board the aircraft that they have the opportunity to deplane.
7. Ensure the delayed aircraft maintains a comfortable cabin temperature. In the event the pilot-in-command determines the cabin temperature is uncomfortable for passengers, the pilot-in-command will return the aircraft to the gate or suitable parking location as soon as possible or make other arrangements to ensure cabin temperatures are comfortable on the tarmac.

Denver Air Connection has sufficient resources to implement this plan.

Denver Air Connection has coordinated this plan with airport authorities (including terminal facility operators where applicable) and with the Transportation Security Administration (TSA) at each U.S. large hub airport, medium hub airport, small hub airport, and non-hub airport that Denver Air Connection serves, as well as its regular U.S. diversion airports.

Should Denver Air Connection begin regularly operating international flights, this plan will be coordinated with the U.S. Customs and Border Protection (CBP) at each applicable airport, including diversion airports.

In an emergency, Denver Air Connection will make its best efforts to assist other carriers, including sharing facilities and making gates available.

These efforts include:

• Providing assistance to other carriers during tarmac delay situations, as requested by the other carrier or by local airport authorities;
• Ensuring other carriers and local airport authorities have proper contact information to request assistance for gates, remote parking, ground equipment and personnel; and
• Making every effort to accommodate requests for gates and parking, including, when possible, moving Denver Air Connection aircraft off of a gate to make it available for other carrier aircraft.
• This Contingency Plan for Lengthy Tarmac Delays is separate from and not a part of Denver Air Connection’s Contract of Carriage.