Information and Policies
AVAILABLE FARE TYPES
The Flexible fare is a refundable fare, with no advance purchase required. Flexible fares allow you to change or cancel your flight up to 60 minutes prior to departure time, without a change or cancel fee.
Non-Refundable fares are subject to change/cancel fees, and may not be changed or canceled less than 24 hours prior to departure time. Advanced purchase may be required.
Which fare should I choose?
|Choose this fare if:||You want to be able to change your ticket without penalty up to one hour prior to departure.||You’re traveling without advance notice||You’re traveling with 7 days or more prior to departure||You’re traveling with 14 days or more prior to departure||You’re traveling with 21 days or more prior to departure|
|Change/Cancel Fees:||No change/cancel fees.||Change and cancel penalties will apply. (see Changes/Cancellations below)|
These are minimum recommended times. Holidays, weather, and other factors may increase the amount of time required. Please plan accordingly.
Reservations are non-transferrable. Certain fares may require advance purchase. Payment is due at the time of purchase.
TAXES AND FEES:
Fare includes base fare, plus government-imposed taxes and fees: Airport Passenger Facility Charges (PFCs) of up to $18, other government taxes and fees including US Excise taxes, segment fees and security fees.
Additional fees may be incurred, such as baggage fees, change/cancellation fees, etc. A fee of $8 will be incurred for each reservation booked through our call center.
Certain fares may require advance purchase. Seats are subject to availability.
Passengers holding confirmed reservations and tickets may standby for an earlier same day flight to the same destination.
Passengers intending to standby for a flight from Alliance must check in at least 1.5 hours prior to the scheduled departure time of the standby flight.
Changes and cancellations for reservations purchased directly from Denver Air Connection must be handled in-person or through our call center. For reservations purchased through a third party, please contact the party from which you purchased your reservation to make changes.
If you cancel your flight, you will receive the entire amount of your ticket value refunded to the original form of payment.
Changes and cancellations must be made at least 60 minutes prior to scheduled departure.
Changes and cancellations for non-refundable fares are subject to a change/cancel fee of up to $50. If you must reschedule, your new reservation will be charged at the current rate and is subject to the change fee, plus any difference in fare. Payment is required at the time the reservation is issued. Changes and cancellations are not permitted less than 24 hours prior to departure time. Within 24 hours of departure time, you are committed to your reservation. No refunds, transfers, or rescheduling are permitted.
For reservations made more than 7 days prior to departure, you may cancel within the first 24 hours of making that reservation without penalty.
Non-refundable fares may not be upgraded to refundable fares.
Please see our Flight Check-In page for check-in times and information.
Customers who fail to cancel or change their reservation at least 60 minutes prior to travel and who do not board their flight will be considered a No Show, and all remaining funds on the reservation will be forfeitted, including Refundable fare types.
For weather delays exceeding 1 hour, change fees will be waived for passengers wishing to reschedule to another available flight. Flights delayed due to weather will depart as soon as weather conditions permit. For flights cancelled due to weather, DAC will either refund the purchase price of the DAC ticket, or reschedule the passenger on another available flight.
For mechanical delays exceeding 1 hour, change fees will be waived for passengers wishing to reschedule to another available flight.
For a mechanical delay of more than 5 hours, DAC will either refund the purchase price of the DAC ticket, or reschedule the passenger on another available flight.
INFANTS & CHILDREN
Children under 2 years of age
Children under 2 years of age may travel as a lap child. A lap child does not require a separate seat. Each adult passenger is limited to one lap child. To reserve a seat with a lap child, you must call our call center.
Children 2 to 4 years of age
Children two to four years old must be accompanied by a passenger at least 12 years of age, and are required to occupy their own seat aboard the aircraft.
Children under 12 years of age
Children five to eleven years of age are required to occupy their own seat aboard the aircraft. If the child is not accompanied by a passenger who is at least 12 years of age, the child must be booked as an unaccompanied minor.
No child under the age of five may travel unaccompanied on a Denver Air Connection flight. Children between 5 and 12 years of age who are not accompanied by a passenger age 12 or older must travel as an unaccompanied minor. Unaccompanied minors are subject to a $25 per leg ($50 round-trip) fee in addition to the cost of airfare. Unaccompanied minors must be booked through our call center. Please allow at least 15 minutes additional check-in time for an unaccompanied minor.
Please see our baggage policy page for permitted baggage size, pricing, and prohibited item information.