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Privacy Policy

Your privacy is important to us

Denver Air Connection is owned and operated by Key Lime Air Corporation and Denver Air Connection respects your privacy. This Privacy Policy discloses Denver Air Connection’s privacy practices for your information collected online or offline. We address the following topics:

While Denver Air Connection strives to take reasonable measures to protect your information, this Privacy Policy is not a contract and does not create any legal rights or obligations. Rather, the following are guidelines for protecting your information. By visiting any of our sites, using  our services, or providing us with any information, you consent to the handling of your information as described in this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to information we receive or store when you interact with us on any Denver Air Connection website, including the following:

This Privacy Policy does not apply to Key Lime Air Cargo transactions, including but not limited to, those conducted on keylimeair.com or denverairconnection.com

In addition, this Privacy Policy does not apply to any site not owned and managed by Denver Air Connection, including but not limited to, Axerosultions.com, Booking.com, Rentalcar.com, Orbitz, Travelocity, Expedia or any other third-party site, which may have their own privacy policies.

Information we collect about you

Denver Air Connection collects and maintains information, including personal information, you enter on our website or give us in any other way. For example, we collect information from you when you make travel arrangements, contact us, complete a survey, apply for or participate in our loyalty/rewards program, participate in a promotion, or otherwise interact with us. The type of information we collect about you depends on your particular interaction with us, and may include, but is not limited to, the following information:

Information we collect directly from you

Examples of the types of information we collect directly from you are described below.

Rewards information

When you enroll in Rewards, or if you are already a Rewards member, we collect your name, address, phone number(s), email address, Rewards account number, and password or other account security authentication information. If you create a traveler profile, we will collect information you provide to us, which may include but is not limited to: payment information (e.g., credit card information, billing name/address), telephone numbers, email addresses, general requests or special needs, travel preferences and loyalty program information.

Online purchases

If you make a purchase with us, whether as a Rewards member or as a “Guest”, we collect information about you, including but not limited to, traveler, payment , contact and travel preferences.

Offline purchases: Telephone, travel agent or ticket counter

To make a purchase or transact business with Denver Air Connection, you may interact with a Customer Contact Center agent, a travel agent (including online travel agents outside of the United States), or a customer service representative (collectively, “Reservations Agents”). Reservations Agents collect data such as payment information, passport information, TSA information, birth date, name, addresses, email addresses, and telephone numbers. We may monitor and record telephone calls with Reservations Agents. By continuing with the call, you have consented to such monitoring and recording.

In flight

If a medical or other emergency occurs while travelling with Denver Air Connection, we may collect information, including but not limited to, first and last name, contact information, date of birth, medical information, and we may share such information with third-party medical and other safety personnel as necessary or advisable. In non-medical or non-emergency situations, Denver Air Connection may collect credit card and Rewards information in flight to enable present and future purchases.

Children

Due to the nature of our services, Denver Air Connection will collect and maintain travel information about children under the age of 13 when necessary to comply with federal aviation or security regulations, for safety or security reasons, or as necessary for Denver Air Connection to provide transportation and other services.

Information we collect automatically

We and our third-party service providers may automatically collect information about your use of our websites through cookies, web beacons, log files and other technologies. Such information includes, but is not limited to, the following:

We and our third-party service providers may combine this information with information that we (or they) already have collected about you. For more information, refer to the “Use of cookies, web beacons and other similar technologies” section below.

Information we collect through our mobile application(s)

We may collect information from you when you use our mobile application(s), including, but not limited to: name, email address, Rewards account information, government ID or passenger redress number, passport information and/or photograph, date of birth, payment information (e.g., credit card number, expiration date and billing name and address), if not already provided.

You may store your information in order to facilitate your travel (e.g. reservation, specific flight information, etc.) or purchase needs. The mobile application(s) may also store user-provided data, unless you choose to delete it, for as long as you use the related feature of the application. Information provided for traveler data, security clearance, purchases and related activities will be stored in our operational systems, as needed, to provide services you request. If such information is stored in your Rewards account it will not be accessible if your Rewards account is closed.

We also may collect information automatically through your use of our mobile application(s) (through cookies, beacons or other tracking technologies designed for mobile applications), including, but not limited to, the following:

Information we collect from third parties

We may collect information about you from third parties, including personal, demographic and aggregate information. For example, if you make a reservation through a travel agent, we will obtain your travel information from that agent. We may also obtain information about you from our marketing partners, advertisers and other third parties.

How we use your information

General – applicable to all sources of information

We primarily use your information, including personal information, to provide our services to you and to fulfill your requests. We may combine your information with other information that we have about you, that is publicly available and/or that we have obtained from third parties (either individually or in the aggregate). We also may use your information for the following purposes:

In addition to the foregoing, specific examples of how we use information derived from the following categories are described below.

Rewards (added later as we activate our rewards program)

We use information that we collect from our Rewards members to enroll you in the Rewards program; to provide mileage credit for program-related purchases and activities, including but not limited to Rewards partners; to communicate with you on the status of your Rewards account; to notify you of any special promotions for which you might be eligible; to pre-fill certain data fields so you do not need to enter the same information multiple times; perform the requested services (e.g., booking); to process your transactions (including billing); to notify you about flight information (including but not limited to reservation confirmation, flight or seat changes, boarding time(s), and available ancillary services).

We may use your information for marketing purposes, including sending emails or direct mail offers on services or products, including products and services offered by Denver Air as well as those offered by third parties, which may be of interest to you. You may control certain marketing practices through your Rewards account as described below.

Children

We do not knowingly use information we collect about children known to be under the age of 13 for any marketing or promotional purposes, nor do we permit our affiliates, third-party sponsors or other third parties with whom we may share information to do so. We use the information collected about children known to be under 13 only to provide services. We will give out personal information about children if required by law, for example to comply with a court order or subpoena, or to protect the safety and security of visitors and our sites.

Information collected from our mobile application(s)

In addition to the uses of your information described above, if you use our mobile applications, we may use your information to send push notifications (after requesting your permission to do so), such as updates on flights, gate changes and offers or other information, to your mobile device.

If you permit us to collect your geo-location information, then we may provide you with location-based tools, such as airport/map views, city code search, and parking spaces, or send you travel notices specific to your location. In addition, for certain mobile applications, we may use geo-location tracking, subject to your granting Denver Air Connection permission, to provide you with other services and information, such as identifying nearby retailer locations and/or to present you with offers which may be of interest to you, to facilitate your services and/or purchases through the application and to tally your miles and credit your account. Geo-location information may also be used to protect Denver Air Connection’s interests.

You may withdraw your permission or opt out of geo-location tracking. Please consult your chosen mobile device manufacturer for information on setting your location-tracking features.

We may promote our sites via Internet advertising. If you click on such an advertisement, information such as your mobile device’s ID, as permitted by the platform provider, may be sent to the advertising network so that they and Denver Air Connection may track the effectiveness of our advertising. This information might also be used for frequency capping, estimating the number of unique users, debugging or security measures and protecting Denver Air Connection’s interests. You may opt out of the collection of such information by uninstalling the mobile application(s). Once the mobile application(s) has been uninstalled, all information stored in the application will be deleted, including any preferences you previously set or enabled.

Disclosing your information

Denver Air Connection may disclose your personal information to the following persons/entities:

Use of cookies, web beacons and other similar technologies

Denver Air Connection and our third-party service providers collect information by using technologies and methodologies, such as “cookies”, tags, web beacons or other similar technologies that enable tracking as you browse our sites. We use these technologies to authenticate you as a user, to remember your preferences for using the site, to present offers that may be of interest and to facilitate transactions, such as flight searches and purchases. We and our third-party service providers also use these tools to analyze use of our sites and our services. We may use this information in the aggregate or combine it with information that we have already collected about you.

Cookies. “Cookies” are small bits of information that are stored on your computer by your web browser. Web beacons or “pixel tags” are small strings of code placed on a web page or in an email message for the purpose of transferring information. Cookies and the other technologies discussed in this section allow us to recognize your preference information, to track your transactions and to facilitate effective website administration.

Cookies help establish a user session and allow our server to provide site users with the appropriate information, advertisements and services. We also use cookies to ensure you obtain the information you request, to authenticate your authority to access the site and to track the usage of our websites in order to improve the site(s) according to our customers’ needs. If you are a registered user on our site and you elect to have the site store your Rewards number, the cookie stored on your computer will contain your Rewards number.

If you do not want your information to be collected through cookies, you can change the preferences in your particular Internet browser. Some website functionality may not work properly if your browser does not accept cookies. Specifically, if you choose not to accept our cookies and are a registered user, you will not have access to your information, such as your user profile, itineraries, award travel, upgrades and Rewards summary information, on this site. Although you cannot log into the site as a registered user if you disable our cookies, you can still purchase on the site by logging in as a “Guest”. Please consult your chosen Internet browser for instructions on how to change your cookie settings.

Local storage objects. We may use Flash Local Storage Objects (“Flash LSOs”) to store your preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose “Website Storage Settings Panel” and follow the instructions to review and, if you want, to delete any specific Flash LSO.

Clear GIFs, pixel tags and other technologies. These technologies allow us to recognize your preference information, keep track of your transactions and facilitate effective website administration. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We and our third-party service providers may use clear GIFs (also known as web beacons, web bugs or pixel tags), in connection with our sites and services to, among other things, track the activities of visitors, help us manage content and compile statistics about usage. We and our third-party service providers may also use clear GIFs in HTML emails sent to you to help us track email response rates, identify when our emails are viewed and track whether our emails are forwarded.

Targeted advertising

We and our third-party service providers, including ad networks, use the information that we collect about you to serve advertisements to you on various channels, including, but not limited to, Denver Air Connection and third-party websites, Denver Air Connection and third-party mobile apps and other mediums that may include social networks and television. We and our third-party service providers may collect the data that we use to determine relevant advertising from the following sources: data collected about you online and through your use of our mobile apps, whether collected directly or automatically through cookies, web beacons and other technologies, including technologies designed to collect data through mobile apps, third-party sites (e.g., engagement with social media when publicly available), and offline, including, but not limited to, data combined or appended from various sources. These advertisements may be about Denver Air Connection products and services or products and services of third parties that we think might be of interest to you. Denver Air Connection and our third-party service providers may use cookies and web beacons when working with these companies to provide them information regarding your use of the site (whether individually or in the aggregate) to assist them in determining relevant advertising.

In addition, some third-party advertising technology used by Denver Air Connection to deliver advertisements may use separate cookies and other tracking technologies. This technology may be delivered via visits to our website, email messages, apps or otherwise. Web beacons on some pages of our site, in conjunction with these advertising cookies and our other cookies, enable the third-party advertising technology to better understand onsite activity in the aggregate, to recognize a browser’s cookie when a browser visits this website, other websites or apps, and to learn which advertisements bring users to our site or our apps or otherwise take action.

Third-party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each third-party’s specific privacy policy, and not this Privacy Policy.

Third party ad networks may be members of either the Network Advertising Initiative (“NAI”) or About Ads-Digital Advertising Alliance (“DAI”). If they are members and you do not want to receive targeted advertisements from these third-party ad networks, you may opt out. Information as to member companies, the practices of such third-party ad networks and your choices regarding having information used by these companies, including how to opt out, can be found at either: http://www.networkadvertising.org/optout_nonppii.asp for NAI members or http://www.aboutads.info/choices/ for DAI members. Information on how to opt out of the use of your information by DoubleClick is available at http://www.google.com/policies/technologies/ads/ and information on how to opt out of Google Analytics is available at https://tools.google.com/dlpage/gaoptout.

Opting out of one or more NAI or DAI members means that only those particular members will no longer deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our websites or other non-Denver Air Connection websites. If your browser is configured to reject cookies when you visit one of the above referenced opt-out pages and then you erase your cookies, use a different computer or change web browsers, your NAI or DAI opt-out may no longer be active.

Third-party analytics

We also use automated devices and applications, such as Google Analytics, to evaluate the use of our websites and apps and the services we provide. We use these tools to gather information about users to help us improve our services, performance and user experiences. These analytics providers may use cookies and other technologies to perform their services, and may combine the information that they collect about you on our websites with other information that they have collected. This Privacy Policy does not cover such third parties’ use of the data.

Your access to your information

If you are a Rewards member, you can create, view or update your Rewards account by accessing it through the Rewards profile section on DenverAirConection.com or by calling 1-866-373-8513. You may also update information relevant to your use of our mobile application(s) through the app itself.

Protecting information collected

Denver Air Connection maintains physical, electronic and procedural safeguards to protect your information. When you place orders online to purchase services or access your Rewards account information, we use secure servers to protect your personal information, which is intended to encrypt the personal information that is transmitted between you and our sites. Although Denver Air Connection takes reasonable steps to safeguard and to prevent unauthorized access to your personal information, it cannot be responsible for the acts of those who gain unauthorized access and Denver Air Connection makes no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your personal information.

If a third party, including but not limited to a family member, friend, co-worker or corporate travel desk, seeks to transact business with Denver Air Connection on your behalf, that party will be asked to provide us with the same personal information we would collect directly from you to complete your transaction. Unless and until we are advised otherwise, we consider that such third party has your consent and authorization to provide us with your personal information and make such transactions, including any subsequent changes, on your behalf in accordance with this Privacy Policy. If such third party who has your full name and booking reference contacts us and seeks information on your booking or requests changes to it, we will disclose your booking information and allow such third party to make changes as we will conclude you have given them your consent to do so. Please note that the collection, use and disclosure of your personal information by a third party is subject to your dealings with them and, if applicable, any of their privacy policies and practices. If you do not want an individual to obtain information on or make changes to your booking, you should not share your booking reference with them.

Your role in protecting your information

To protect your privacy and Denver Air Connection’s proprietary databases and systems, you should not share any of your information, such as Rewards number or password, with any unauthorized individuals or third-party information aggregators that would allow them access to your sensitive account information. For more information, see our Password Frequently Asked Questions page. You should also take all necessary steps to secure your mobile devices and protect information you may have stored on them. We do not have control over the security of your mobile device. Denver Air Connection assumes no responsibility for the loss of information associated with security disrupting technologies, including but not limited to reverse engineering of mobile device applications or malware, that compromise the Denver Air Connection mobile application(s) as a result of owner or third-party initiated changes to the mobile device. The security of that mobile device is the responsibility of its owner, not Denver Air Connection.

Opting out

Rewards members can opt out of receiving marketing or promotion-related emails or direct mail from Denver Air Connection by accessing their account profile information on the Denver Air Connection website and changing their profile to indicate their desire to be excluded. In addition, members can contact the Rewards Service Center by phone or in writing and request a profile change. Emails sent to members will contain a message and link on how to opt out of that type of communication in the future. Regardless of your opt-out preferences, we reserve the right to send you emails or other communications for administrative purposes.

Location of your information/Data transfer/Notice to non-US persons

Denver Air Connection will transfer, store, and process information that we collect about you, as described in this Privacy Policy, in the United States, which may not provide the same level of protection for your personal information as your home country. In addition, we may further transfer your information outside the United States for the purposes described in this Privacy Policy. By submitting any personal information or by using the website and without limitation to any other rights or obligations we have, you consent to such transfer to, and processing in, the United States and these other countries, and acknowledge that your information may be subject to access by law enforcement and other government entities, including courts and tribunals, in accordance with laws applicable in those jurisdictions.

Other sites/digital channels

Our sites and our online services may contain links to third party sites. Any access to and use of such linked sites is not governed by this Privacy Policy but instead is governed by the privacy policies of those third-party sites. We are not responsible for the information practices of such third-party sites.

Contact us

If you have comments or questions about this Privacy Policy, please submit your inquiry to Denver Air Connection Customer Care. Please reference this Privacy Policy in those communications.

Legal effect and changes to the Privacy Policy

As previously stated, this Privacy Policy is not a contract nor does it otherwise create any legal rights or obligations. Rather, this Privacy Policy merely reflects guidelines setting forth Denver Air Connection’s intended business practices. By using any Denver Air Connection digital channel, and/or by providing any information to Denver Air Connection, online or offline, you consent to the collection and use of such information by Denver Air Connection, its affiliates, partners, contractors and permitted agents as herein described and consistent with applicable laws. Also, Denver Air Connection, in its discretion, may amend, interpret, modify or withdraw any portion of this Privacy Policy and related business practices at any time by posting updated text on this site, and your continued use of our digital channels or offline outlets constitutes your consent to those changes. A version of this Privacy Policy has been effective since 2011, and was last updated on August 11, 2019. This Privacy Policy supersedes previous privacy policies posted on DenverAir.com and Keylimeair.com.

Thank you for taking the time to read this Privacy Policy.

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