Special Needs Passengers

Please notify our call center at least 24 hours prior to your departure time to advise us of any special needs you may have, such as requiring the use of assistive devices (wheelchairs, portable oxygen concentrators, service animals, etc.), or assistance boarding the aircraft.

Denver Air Connection requires an assistant to accompany a passenger if one of the following apply:

  • The passenger has severe hearing and vision impairments (to the extent that the passenger has no method of communication sufficient to receive a safety briefing).
  • The passenger has severe mobility impairments (to the extent that the person is unable to assist in his own evacuation of the aircraft in the event of an emergency).
  • The passenger has a mental impairment (to the extent that the person is unable to comprehend or respond appropriately to safety instructions from Airline personnel).

If an assistant is required, the assistant must be at least 15 years of age, and should be capable of assisting the passenger in the event of an emergency.

Denver Air Connection does not have provisions for the carriage of passengers in incubators, on stretchers, or needing medical oxygen during the course of a flight. Transportation may be denied if passengers cannot be properly secured in a passenger seat, or it is determined that an individual’s health may be endangered due to unavailability of special services not required by law.