AIRPORT GUIDE FOR IN-PERSON CHECK-IN
Phoenix (PHX) – Phoenix Sky Harbor International Airport
Attention Phoenix Travelers
Phoenix is hosting Super Bowl LVII on February 12, 2023. Due to increased travel surrounding this event, we ask that you allow extra time for check-in and security screening. We recommend that you arrive 3 hours prior to departure. You can check current security wait times on the Phoenix Sky Harbor International Airport website.
3400 E Sky Harbor Blvd
Phoenix, AZ 85034
Terminal 3 – Gates may be F13, F14, or F15. Please check television monitors for up-to-date information.
Ticket counter Location and Hours
The Denver Air Connection ticket counter is located in Terminal 3, near the Delta Airlines ticket counters. The ticket counter opens 3 hours prior to departure and closes 1 hour prior to departure.
When to arrive at the airport and Check in Information
Originating At Phoenix
We request that you arrive at least 2 hours prior to your flight, but no later than 1 hour prior to your departure time.
Ticket counter check-in will close 1 hour prior to departure time. Any passengers not checked in at that time will not be allowed to board. No refunds will be given for missed flights due to late check-in.
Passengers connecting from other airlines with carry-on baggage can only check-in at the gate. Gate check-in begins 1 hour prior to departure time.
Passengers with checked baggage connecting from a United flight who have checked their baggage through to their final destination may check-in at the gate. It is your responsibility to ensure that your baggage is checked through to your final location. If your baggage was only checked to PHX, you must retrieve your baggage from the baggage claim area and check-in at the DAC ticket counter.
Passengers with checked baggage who are not connecting from United or who have purchased separate tickets for their connecting flight must check-in at the ticket counter. You must retrieve your checked baggage from the baggage claim, then check-in at the Denver Air Connection ticket counter with your checked baggage. See the “Originating at Phoenix” section above for PHX ticket counter times and location. It is your responsibility to leave enough time to complete security screening after checking in at the ticket counter.
- Credit and debit cards accepted
- TSA Pre✓™
- Free Wi-Fi at the airport
- Family restroom
- Power outlets at the gate
- CLEAR service
Please Note: You will still need to see an agent to verify your documents.
Ticket counter check-in
If you just need some extra help with the check-in process on the date of departure our customer service agents are always available to help get you going with an in-person check-in. Please note, check baggage is accepted beginning two hours before, but not later than one hour prior to your scheduled departure.