AIRPORT GUIDE FOR IN-PERSON CHECK-IN
Chicago (ORD) – O’Hare International Airport
10000 W. O’Hare Ave.,
Chicago, Illinois 60666
Terminal 3 – Gate is L11A.
The gate closes 30 minutes prior to departure, and the ticket counter opens two hours prior to the flight departure.
Ticket counter Location and Hours
The Denver Air Connection ticket counter is located at Terminal 3 next to the Boutique, Air Choice One, and Cape Airlines ticket counters. Ticket counter opens 2 hours before flight time and closes one hour prior to departure time.
When to arrive at the airport and Check in Information
Originating at Chicago
We request that you arrive 2 hours prior to your flight, but no later than 1 hour prior to your departure time.
Ticket counter check-in will close 1 hour prior to departure time. Any passengers not checked in at that time will not be allowed to board. No refunds will be given for missed flights due to late check-in.
Passengers connecting from other airlines with carry-on baggage only can check-in at the gate. Gate check-in begins 1 hour prior to departure time.
Passengers with checked baggage connecting from a United flight who have checked their baggage through to their final destination may check-in at the gate. It is your responsibility to ensure that your baggage is checked through to your final destination. If your baggage was only checked to ORD, you must retrieve your baggage from the baggage claim area, and check-in at the DAC ticket counter.
Passengers with checked baggage who are not connecting from United or who have purchased separate tickets for their connecting flight must check-in at the ticket counter. You must retrieve your checked baggage from the baggage claim, then check-in at the Denver Air Connection ticket counter with your checked baggage. See the “Originating at Chicago” section above for ORD ticket counter times and location. It is your responsibility to leave enough time to complete security screening after checking in at the ticket counter.
Passengers must be at the boarding gate on time. Once the boarding door closes, you will be unable to board the flight. No refunds will be given for missed flights due to late arrival at the boarding gate regardless of whether you were already checked-in or have a confirmed seat.
- Credit and debit cards accepted
- TSA Pre✓™
- Free Wi-Fi at the airport
- Family restroom
- Power outlets at the gate
- CLEAR service
Please Note: You will still need to see an agent to verify your documents.
Ticket counter check-in
If you just need some extra help with the check-in process on the date of departure our customer service agents are always available to help get you going with an in-person check-in. Please note, check baggage is accepted beginning two hours before, but not later than one hour prior to your scheduled departure.